FAQ

You can find our full product portfolio under the Brands menu item. Here you can browse our available brands and products. If you would also like to purchase our products online, you can do so in our webshop. If you know the exact name of the product you are looking for, you can search for it by typing it into the search bar on the website.

If you are looking for the safety data sheets for individual products, please visit our Safety Data Sheets menu item. The safety data sheet for our products can be downloaded by clicking on the product name.

Unfortunately, we are unable to modify orders after they have been finalized and placed.

Products ordered from the webshop are always delivered by our contracted courier service.

Yes, all prices in the webshop include VAT.

In the webshop, you can choose between SimplePay card payment and cash on delivery with the courier.

Chemicals must be kept away from prolonged direct sunlight and stored between -5°C and +40°C. In addition, fabric softeners must be stored in a cool, frost-free place to preserve their quality.

We guarantee the shelf life of our products for 2 years from the date of manufacture. The exact expiration date can be found on all of our products. An exception to this are chlorine-containing products (Dymosept product line), which retain their shelf life for 1 year.

Due to their corrosive nature, please exercise extreme caution when storing and using the following products: Zum Drain Cleaner, Zum Cold Degreaser, Zum Oxy, Dymosept disinfectants, DY-01 Heavy-Duty Descaler, and DY-14 Alkaline Cleaner.

If you have received an incorrect or damaged product, please let us know by email at ugyfelszolgalat@dymol.hu. In the email, please attach a photo of the damaged product and include your order ID.

Our customers’ feedback is important to us and is taken into careful consideration when designing our products and services. If you would like to share your feedback about our products, you can do so under the Reviews section on the respective product page.

If you wish to exchange your ordered products for reasons other than a manufacturing defect, please contact our team at ugyfelszolgalat@dymol.hu. In the email, please include your order ID and attach a clear photo of the expiration date on the product. We can only exchange products that are unopened and have at least six months of remaining shelf life. You may use any shipping method of your choice (postal service, courier service) to return the purchased product(s). The direct cost of returning the product(s) shall be borne by the Customer.

If you would like information regarding shipping, please visit the Shipping section, where you can read about our shipping terms in detail.

Various options are available for establishing a business cooperation with Dymol. To reach the appropriate contact person, please use the contact form below.